Privacy Policy
At Auroville Groceries, we respect your privacy. We inform our users about how we collect, use, share, and protect your personal data. Whenever you interact with auroville-groceries.com—whether in our physical stores or on our e-commerce site—and use our services, you consent to the use of the information collected or provided in accordance with this Privacy Policy. Protecting your personal information is important to us, which is why we want you to be assured that your data is kept secure with us.
This Privacy Policy applies to all personal information collected by auroville-groceries.com. Auroville Groceries may be referred to herein as “Auroville,” “we,” “us,” or “our” in this privacy statement, as applicable. At Auroville Groceries, we strive to better serve our customers while safeguarding the personal data shared with us. We treat this information with the utmost confidentiality and privacy, which has become one of our top priorities.
This Privacy Policy explains in more detail how and why we collect your personal information, both to manage your accounts with us and to process transactions between you and auroville-groceries.com.
HOW WE COLLECT DATA INFORMATION
This section explains what types of personal data we may collect from you when you use our services, as well as the personally identifiable information we may receive from other sources. This information enables us to provide our services to you; the data you provide to us is necessary for both offline and online transactions, operational functions, and marketing activities.
We collect information about your use of our website using cookies, web beacons, and connection data. We use all of this information to improve the website’s functionality whenever we conduct a comprehensive review of our users’ activities, which will make your access safer and more efficient.
Cookies are small text files stored on your computer that we use to authenticate you during transactions on our websites and to provide you with content tailored to your interests and preferences.
Web beacons are often used in conjunction with cookies. We use web beacons to monitor user activity on our website, particularly the duration of their visit to our web pages, so that we can generate analytics and reports on website traffic, the number of unique visitors, and other audience metrics.
Log information may include website requests, operating system, browser details, the date and time of your request, as well as cookies that may identify your browser.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for operational use. IP addresses are not linked to personally identifiable information.
HOW WE USE DATA INFORMATION
Using personal data may happen in the following circumstances regarding product and service fulfilment and transactions between the user and Auroville Groceries.
Operational procedures and transactions:
Fulfilling and managing purchases and enabling sales, processing and settling payments, handling orders, and providing receipts in both physical store and online shop
Providing customer service, processing and assistance with dispute resolution, payment processing including returns, refunds, and other transaction-related issues
Online marketing and social media
Sending promotional campaigns, surveys, new product and website features, and service or policy update notices through official marketing channels, such as SMS, WhatsApp, email, and social media; wherein both auto generated and customised messages are sent with personalised content based on the user’s personal characteristics or preferences (if you opt in to receiving such information)
Delivering coupons, mobile coupons, newsletters, in-store receipt messages, e-mails, mobile messages, and social media notifications, and administering raffle draws and contests in both physical store and e-commerce
Responding to requests for information about our products and services in our stores and on our websites or mobile application and connecting with the user through phone call, email, online shop, or social media for communications regarding transactions and inquiries
Non personal information will be disclosed with our partners to deliver best offer & services
SOCIAL MEDIA
We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.
Auroville Groceries is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.
The following companies, Facebook, Instagram, Google, may use data for their own purposes, specifically to market to you through their social media platforms and allow engagement on our websites. This includes profiling and targeting you with other advertising.
STATEMENT AGAINST FRAUD
If you are the target of fraudulent activities via phone calls, text messages, emails, or other communications regarding prizes, promotions, recruitment, investments, or money transfers, please contact us. We urge you to be wary of phone calls and messages claiming that you have won a prize from Auroville Groceries and asking for your bank details. We never ask our customers for this type of information.
If you receive unauthorized, suspicious, or fraudulent offers, or a call regarding an interview, please send us an email at aurovillegroceries@gmail.com
CONTACTING US AND COMPLAINTS
If you require further information regarding our Privacy Policy, or if you have a complaint about our handling of your personal information, please email us at the following address: aurovillegroceries@gmail.com. If you have a complaint about our handling of personal information, we will be in contact, promptly and work with you to resolve the issue.
